Refund and Returns Policy

Thank you for shopping at KatanaLand.com. We want to ensure that you are completely satisfied with your purchase. If, for any reason, you are not, we are here to help.

Returns

Our return policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return:

The item must be unused and in the same condition that you received it.
It must be returned in the original packaging.

To complete your return, we require proof of purchase, such as a receipt.

Refunds (if applicable)

Once we receive and inspect your returned item, we will notify you via email. We will also inform you if your refund is approved or rejected based on the item’s condition.

If your refund is approved, it will be processed, and the credit will be applied to your original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven’t received your refund yet, please:

Recheck your bank account.
Contact your credit card company, as it may take some time before your refund is posted.
Reach out to your bank, as there is often a processing period before the refund is reflected.

If you’ve done all of the above and still have not received your refund, please contact us at: [email protected].

Sale Items (if applicable)

Only regular-priced items can be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at: [email protected].

Shipping Costs

You will be responsible for paying for your own shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it may take for your exchanged product to reach you can vary depending on your location.